Terms and Conditions

2 YEAR WARRANTY

We take great pride in our goods and packaging, so we certainly hope that you never receive a faulty product from us. If, on the rare occasion, this does occur, your brand-new NXT Journey product is guaranteed against defects in materials and workmanship for a 2-year period.

Our guarantee does not cover damages that result from misuse or abuse of the product. It does not cover normal wear and tear or damages such as abrasion, scratches or fading. The guarantee also does not cover incidental or consequential damages, such as damage to, or loss of, the contents of a bag, loss of use, loss of time, or similar expenses.

Please contact customer service on 0269 423 568 or e-mail admin(@)nxtjourney.com.au to let us know what the issue is. We will make the call whether to arrange a return of the product or not. At a minimum, we will request some photos so we can get an understanding of what has occurred.

RETURN GUARANTEE

Like to return an item? We’ve got you covered.

30-Day No-Hassle Returns Guarantee

Try it properly. Decide with confidence.

We know buying a bag online doesn’t give you the chance to touch it, load it, and see if it suits how you work. That’s why we offer a 30-day return window on all online purchases even sale items. Your first return is free for Australian customers.

If it’s not right for you, return it within 30 days for a refund, exchange, or store credit.

Return Conditions (Important)

To be eligible for a return:

The item must be unused
All original tags must be attached
The bag must be returned in its original packaging
The item must be in original, resalable condition
Must not have any artwork, or name. If you chose to have any artwork added to your bag during original purchase, we are unable to offer a return.

Once we receive your return, we’ll inspect it to confirm it meets these conditions before processing your refund or exchange.

Note: Refunds cover the item price only. Original shipping costs are not refundable.

“No-Hassle” First Return — On Us (Australia Only)

Your first return is free if you’re an Australian customer.

After that, we offer a simple pre-paid return option to keep costs predictable for everyone.

Pre-Paid Return Option

Flat rate: $18.95
Available for Australian orders
Deducted from your refund or exchange amount
Free on your first return

We’ll email you a prepaid Australia Post label to print and attach to your parcel. Once it’s ready, drop it off at any Australia Post outlet.

This option includes tracking and is usually the most cost-effective way to return your item.

Returning Items Using Your Own Postage

You’re welcome to arrange your own return shipping if you prefer.

Please send returns to:

NXT Journey Pty Ltd

PO Box 607

Cootamundra NSW 2590

Australia

If you choose to organise your own postage, we strongly recommend using a tracked or registered service. We can’t be responsible for items lost in transit without tracking.

Refunds, Exchanges & Store Credit

When lodging a return, you can choose:

Refund to your original payment method
Exchange for another product
Store credit, valid for 12 months

Refunds are processed once your return has been received and approved.

Final Check

We reserve the right to refuse a return if:

The item shows signs of use
Packaging or tags are missing
The item is damaged due to inadequate return packaging

Bottom line

We’re happy to stand behind our products and we expect returned items to come back in the same condition you received them.

Fair, simple, and clear.

Signature On Delivery for Shipping

All our shipping is completed by Australia Post. You have two shipping choices when purchasing our products.

Standard Post: When a delivery is attempted and you are not home, Australia Post will leave your parcel in a safe-as-possible position near your front door. If you are concerned about potential damage or theft of you parcel, please see option 2.
Standard Post-Signature on Delivery: In this situation, if delivery is attempted at a residence when no one is home, the parcel will be taken to your designated Australia Post Office or Distribution Centre for you to collect at a later time. A notification will be left for you in your mailbox. You may be required to provide photo identification when attempting to collect your parcel.

If delivery is to an Australia Post PO Box, it will be safe to select the Standard Post option.

International Shipping

International buyers – please note: Import duties, taxes, and charges aren’t included in the item price or postage cost. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to buying. In some cases these import charges could be up to 30%, but more likely 10%-20% of the value of your purchase, but remember by not being charged 10% Goods and Services Tax (Australia) this will somewhat balance the costs. These import charges may take affect when you receive or pick up your parcel from the post office.

We have included the following link as a guide. to help calculate the Value Added Tax
http://www.austrade.gov.au/Australian/Export/Export-markets/Countries

example here for United Kingdom :
http://www.austrade.gov.au/Australian/Export/Export-markets/Countries/United-Kingdom/Doing-business/Taxation

Express Post

If you require your order super fast, please contact us via our Contact Us Page to request a quote for express post.

Contact Us

If you have any questions on how to return your item to us, please Contact Us.